1. Who We Are
Petticora Ltd ("Petticora", "we", "us", "our") operates the wedding planning platform at petticora.co.uk. We are the data controller of your personal information. For data protection queries, contact us at privacy@petticora.co.uk.
2. What Data We Collect
We may collect and process the following categories of personal data:
- Account data: name, email address, password (hashed), and profile information you provide when registering.
- Planning data: wedding date, guest lists, budget items, seating arrangements, and other content you create within your dashboard.
- Communication data: messages you send to vendors, enquiries, and support requests.
- Usage data: pages visited, features used, search queries, and device/browser information collected automatically.
- Payment data: billing details processed securely via our payment provider (Stripe). We do not store full card numbers.
3. How We Use Your Data
We use your personal data to:
- Provide and improve the Petticora platform and services.
- Process your transactions and manage your account.
- Communicate with you about your account, bookings, and our services.
- Send you marketing communications (where you have consented).
- Comply with legal obligations.
- Detect and prevent fraud, abuse, and security incidents.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: to provide the services you signed up for.
- Legitimate interests: to improve our platform, prevent fraud, and operate our business.
- Consent: for marketing emails and optional cookies (where applicable).
- Legal obligation: where required by law.
5. Data Sharing
We do not sell your personal data. We may share it with:
- Vendors: when you send an enquiry, your contact information is shared with that vendor.
- Service providers: trusted third parties who help us operate the platform (e.g., hosting, payment processing, email delivery) under data processing agreements.
- Legal authorities: where required by law or to protect rights and safety.
6. Data Retention
We retain your personal data for as long as your account is active, or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by emailing privacy@petticora.co.uk.
7. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access a copy of your personal data.
- Rectify inaccurate data.
- Erasure ("right to be forgotten") in certain circumstances.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, contact privacy@petticora.co.uk. We will respond within 30 days.
8. Cookies
We use strictly necessary cookies to operate the platform (session management, security). We may also use analytics cookies to understand how the platform is used. You can control cookie preferences in your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your data, including TLS encryption in transit, hashed passwords, and access controls.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of Petticora after changes constitutes acceptance.
11. Contact
For any privacy-related questions or to exercise your rights, contact us at privacy@petticora.co.uk or write to Petticora Ltd, United Kingdom.